Best Customer Service This Year: J. Crew and T-Mobile. Chatty, courteous, knowledgeable, resolved problems.
Worst Customer Service This Year (probably ever): SallieMae Corporation and Verizon Wireless. You must navigate 10+ minutes of voice-prompt menus, get disconnected if you press the wrong button (“Good-bye!”) and never speak to someone who understands more than 1/3 of your question.
